Senior management team
Diane Hurdiss
Practice manager
Di is responsible for overseeing the day to day running of the practice and all financial aspects of the business. The practice manager is responsible for making sure the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology and supports the GPs and other medical professionals with managing the business to ensure patient services are delivered in accordance with local, regional and national guidance.
Verity
Operations manager
Verity looks after the day-to-day operations and resourcing for the practice. She also manages after our various IT systems and is responsible for the practice website and social media output. Verity also helps to develop new and existing services to enhance patient care.
Nicola
Care navigation team manager
Nikki manages a team of receptionists working both behind the scenes in our admin room answering your calls, arranging appointments and prescriptions and at our desk on the first floor greeting patients when they arrive for consultations.
Admin team
Christine
Correspondence manager
Christine is responsible for management of the correspondence workflow. She ensures that all letters and discharge summaries are correctly allocated, recorded and filed electronically in the patient medical records.
Deborah
Registrations manager
Deborah looks after both our new registrations and outgoing patients. She ensures that all paperwork and necessary checks are completed promptly and that we have all the correct information to enable registration.
Tammy
Summariser
Tammy is responsible for summarising the information from patients old paper copy notes to our electronic system
Secretaries
Carol
Helen
Care navigation / administration team
Care navigators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.
Care navigators make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.