We encourage continuity of care so please book an appointment with the GP who has previously dealt with your problem or who is your usual doctor.
Routine appointments
Routine appointments can be done face to face or over the phone. The choice is yours. Please advise the care navigator you book with which one you would prefer. Please remember that the doctor only has a limited amount of time per appointment, so if you have multiple problems to discuss you may need to book more than one appointment. Please also inform the receptionist if you are booking a ‘special’ appointment such as a smear, injection or medical so they can allocate the correct time.
You can make an appointment by:
- phone us on 01684 293 278 from 8am to 6:30pm, Monday to Friday
- in person during opening hours
Extended hours
The practice also offers a number of appointments outside normal opening hours. These are held at:
- 6:30pm to 8pm, Mondays and Fridays
- 8:30am to 12:30pm, some Saturdays (on a rota with the other surgeries in our Primary Care Network)
Young children
We will always try and see a young child with an acute illness on the day where possible. Please ensure that you make the Care Navigator aware of any specific symptoms which are causing concern and call before 5pm if possible.
Cancelling or changing an appointment
- To cancel or change an appointment please phone us on 01684 293 278 during opening times
- To cancel an appointment please use the link in your reminder text
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond (we will endeavour to do this but please note it may not always be possible)
- if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect if you do need a home visit please call our Care Navigation team on 01684 293 278.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Please note that we also utilise our in-house Paramedics to carry out home visits, so it may be a Paramedic that visits you rather than the GP.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.